The only drawback is we have to move all accounts over on to this and that's a time consuming task. We will be moving all Svaha accounts over to this new server over the next few weeks. We are doing this one account at a time and testing as we go to insure no data is lost. However since we are moving accounts over a period of time this does create a few complications for anyone on the new server. I will try to detail these below but please contact us or call 888 997 8242 if you have any questions.

E-Mail Client Settings:
You will need to check your mail settings to make sure you are using mail.yourdomain.com for your IMAP/POP & SMTP settings. You may have this already set or you may have mail.svaha.com or secure.svaha.com. If you use the latter two they still point to the old server so you wont see any new mail until you make this change. You can still use SSL to encrypt your connection with this new setting but you will get a warning message that this doesn't match the certificate the server is sending out. You should be able to just ok this exception and things will work fine. This is just temporary, when we are fully moved over to the new server you can change this setting back to secure.svaha.com.

CPanel Access:
When accessing your website control panel, CPanel, you may get pointed over to the old server, lightning.svaha.com. Make sure the URL has https://svaha.org:2083/ for the URL when accessing your cpanel. Note - when you visit this URL you will get a warning that it's SSL certificate doesn't match the domain it's assigned to. This is ok, we just haven't moved over our primary svaha domains to this server yet, so just tell your web browser to accept this cert. If you have any problems contact us.

DNS Changes Time Delay:
When we move your account we will be updating the IP address in your DNS (Domain Name System) settings. To make a long story short, various other servers on the internet keep a cache of DNS information and dont automatically update the info the moment we make the change, so during the time your domain(s) are 'in transition' between the two servers it's possible some mail may arrive on the old server or some people may visit the website served up on the old server instead of the new one.

E-Mail during Move
We will manually synchronize your mail directory several hours after the DNS switch to make sure any straggling e-mail gets to you but if you are expecting an important e-mail it couldn't hurt to check webmail on the old server at https://lightning.svaha.com:2096/ . We will try to do as many moves as possible in the evenings to minimize the amount of e-mail confusion.

If you would like to schedule your site move for a particular time please contact us and we'll arrange this with you. Otherwise keep an eye out for an e-mail from us announcing when we plan to move you (or if your site is small and easy to move we may just move you and let you know it's done)

If you have any questions or concerns about this move please contact us. E-mailing this address will automatically open a support ticket and we will get back to you as soon as possible. You can also leave voicemail on our toll-free support line at 888 997 8242

FYI all svaha.com customers. Earlier today a site with an unpatched wordpress install resulted in us being hacked and used to relay spam for a short period of time. This, rightly, resulted in our mailservers IP address being promptly blacklisted by a number of 'Realtime Black List' (RBL) services used by many services, including AOL, YAHOO and other major mailservers. We immediately suspended the offending site and have filled out the appropriate forms requesting our IP address be removed from lists but this may take a little while longer for a few services to 'trust' us again. During that time you may receive some bounced mail. At this point there is nothing more that we can do to get our IP address trusted again besides wait. :(

The bigger issue at play here is the necessity of those of you using common web applications like wordpress, textpattern, drupal, joomla, oscommerce etc. to keep your installs up to date. In tonight's case this vulnerability was patched in Wordpress version 2.8.3 which was released earlier this summer. If you have a site using an older version of any piece of software and need assistance upgrading it please e-mail us at service@svaha.com and we will be happy to work with you on getting you up to date. If you have an older site running some software that you no longer wish to maintain let us know that too and we can assist you in disabling the site, archiving and backing up any important data. 

Since all Svaha users, including us managing the server, share the same resources it's important that we all do our best to keep our sites as safe as possible. If you ever have any problems with your website or sending mail through our server please let us know ASAP. The sooner we are aware of a possible problem the quicker we can address it. When in doubt, please just drop us a note and ask. You can also call us at 888-997-8242.

We will be auditing all wordpress installs on our server in the next few days and will be sending out warning notes to anyone found running a vulnerable version. Please take these warning e-mails seriously, failure to address this vulnerability will result in suspension of your website. We realize this is a harsh response but we cannot afford to have our server abused.

Feel free to contact us with any questions. Thanks for your attention to this matter.

-Matt

Manager, Svaha LLC

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